Hotel Course
This course equips you with essential front office skills for hotel operations, focusing on guest interactions, service efficiency, and policy adherence to ensure exceptional guest experiences.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Hotel Course teaches you practical front office skills to handle reservations, check-in, check-out, billing, and payment methods with confidence. You will learn clear scripts for greeting guests, dealing with early arrivals, complaints, and noise problems, while recording every interaction. You will master coordinating housekeeping, preparing rooms, service recovery, KPIs, SOPs, and daily shift routines to provide smooth, efficient, and reliable experiences for guests.
Elevify advantages
Develop skills
- Front desk operations: master PMS check-in/out, billing, and room status quickly.
- Guest communication: use professional scripts to greet, verify, and resolve issues calmly.
- Service recovery: apply quick fixes, smart compensation, and track KPIs.
- Housekeeping coordination: align room status, turn-down, and maintenance notes.
- Hotel policies & safety: handle wake-up calls, noise, privacy, and basic security.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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