Hotel and Catering Training
Elevate your hotel and catering operations through practical training in guest journey mapping, F&B management, KPI analysis, service standard development, shift coordination, and staff training. Tailored for tourism professionals aiming to achieve superior guest ratings, seamless operations, higher efficiency, increased revenue, and more repeat business in competitive travel environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to enhance hotel and catering services rapidly. You will map guest journeys, interpret vital KPIs like RevPAR and ADR, identify complaint sources, create effective SOPs and checklists, establish SMART standards, manage shifts efficiently, and implement practical training, feedback, and improvement strategies to increase guest satisfaction, operational efficiency, and revenue.
Elevify advantages
Develop skills
- Guest journey mapping to optimize all hotel interactions from arrival through departure.
- Reading hotel KPIs like RevPAR and ADR to drive quick performance improvements.
- Shift and staffing management for effective rostering, team briefings, and peak demand handling.
- Designing service standards with practical SOPs, checklists, and achievable SMART goals.
- Creating targeted training plans for hotel and food service teams that deliver lasting results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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