Hospitality & Tourism Quality Management Course
Gain expertise in Hospitality and Tourism Quality Management using practical tools to monitor KPIs, establish service standards, assess risks, train staff, and convert guest feedback into ongoing enhancements throughout the travel and tourism experience.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hospitality and Tourism Quality Management Course equips you with hands-on tools to establish standards, track performance, and resolve problems swiftly. Master using reviews and surveys as KPIs, mapping guest journeys, defining service levels, handling risks, and conducting audits. Includes ready SOPs, checklists, and training plans to elevate satisfaction, cut complaints, and ensure steady operations.
Elevify advantages
Develop skills
- Develop tourism KPIs from reviews and surveys as quality metrics.
- Create SMART service standards for the tourist journey.
- Develop SOPs, checklists, and SLAs for consistent travel quality.
- Handle complaints quickly with structured processes.
- Drive continuous improvement via risk analysis, audits, and PDCA cycles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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