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Hospitality Receptionist Training

Hospitality Receptionist Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential front desk skills for hotel receptionists. You will master professional greetings, active listening, de-escalation techniques for upset guests, effective phone and email communication, accurate reservation handling, rate and inventory management, PMS check-in processes, complaint resolution, and post-stay documentation to ensure seamless guest experiences and high service standards daily.

Elevify advantages

Develop skills

  • Master guest communication: manage calls, emails, and face-to-face interactions smoothly.
  • Handle reservations efficiently: control rates, policies, and system bookings accurately.
  • Execute professional check-ins: greet guests, check documents, and address arrival delays.
  • Recover from complaints effectively: calm situations, record details, and provide suitable remedies.
  • Optimise guest profiles: record preferences and follow-up notes to encourage loyalty and returns.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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