Hospitality Receptionist Training
4.1/5
Hospitality Receptionist Training delivers core front desk competencies including reservations, guest interactions, check-ins, and complaint management. It prepares dedicated professionals for demanding roles in upscale urban hotels and international tourism sectors, fostering confidence and excellence in service delivery.

4.1 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential front desk skills for hotel receptionists. You will master professional greetings, active listening, de-escalation techniques for upset guests, effective phone and email communication, accurate reservation handling, rate and inventory management, PMS check-in processes, complaint resolution, and post-stay documentation to ensure seamless guest experiences and high service standards daily.
Elevify advantages
Develop skills
- Master guest communication: manage calls, emails, and face-to-face interactions smoothly.
- Handle reservations efficiently: control rates, policies, and system bookings accurately.
- Execute professional check-ins: greet guests, check documents, and address arrival delays.
- Recover from complaints effectively: calm situations, record details, and provide suitable remedies.
- Optimise guest profiles: record preferences and follow-up notes to encourage loyalty and returns.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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