Hospitality Reception Training
Gain essential front desk expertise in hospitality and tourism. Learn professional check-in procedures, guest interaction techniques, complaint management, overbooking solutions, local recommendations, and multitasking strategies. Provide assured, high-quality service to global visitors on every shift, boosting your confidence in daily operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for handling guest check-ins, effective communication, and smooth front desk duties. Master precise English phrases for welcoming guests, resolving issues, managing complaints, using property management systems, fixing overbookings, giving local advice, juggling tasks, and organizing time to ensure every guest experience is seamless and professional.
Elevify advantages
Develop skills
- Master efficient and courteous guest check-ins that follow all rules.
- Resolve guest issues calmly using clear English responses to restore satisfaction.
- Handle front desk tasks including PMS, room updates, and standard procedures.
- Offer expert local directions, safety advice, and personalized recommendations.
- Manage multiple reception duties by prioritizing, handling lines, and staying composed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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