Reservations Agent Course
This course equips you with essential skills to become a proficient reservations agent, focusing on U.S. intercity rail travel. You'll master client communication, route research, itinerary creation, policy explanation, and professional documentation to deliver exceptional service.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Reservations Agent Course teaches practical skills for researching U.S. intercity rail options, comparing operators, schedules, and service classes, and creating clear round-trip proposals for routes like NYC–Washington. You will learn to interpret client emails, ask focused clarification questions, document reservations accurately, explain fare rules, handle changes and rebookings, and write professional, client-ready confirmations every time.
Elevify advantages
Develop skills
- Client needs analysis: quickly decode travel emails into clear rail requests.
- Rail research mastery: compare U.S. train routes, schedules, classes, and fares.
- Option building: craft round-trip rail itineraries with smart price–time tradeoffs.
- Policy-savvy advising: explain fare rules, changes, refunds, and booking timing.
- Pro email communication: write sharp confirmations, changes, and rebooking offers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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