Car Rental Training
Master the essentials of airport car rental operations tailored for high-volume travel hubs. This training covers fleet management, demand forecasting, cleaning protocols, risk control, and customer service resolution to maximise profits, uphold reputation, and ensure seamless rental services in demanding environments. Develop practical abilities to handle peak demands, protect yields, and transform challenges into opportunities for loyalty and growth.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to manage efficient and profitable car rental operations at busy airports. You will master fleet tracking, cleaning and maintenance scheduling, demand prediction, yield optimisation, and overbooking strategies to safeguard revenue. Gain expertise in risk mitigation, key performance indicators, and resolving customer issues using proven scripts, de-escalation methods, and service recovery techniques for immediate use.
Elevify advantages
Develop skills
- Airport fleet oversight: efficiently track, clean, and prepare vehicles during high-demand travel periods.
- Demand prediction: forecast last-minute bookings and strategically assign vehicles to boost earnings.
- Yield safeguarding: implement overbooking, upgrades, and incentives while securing revenue streams.
- Risk mitigation: address safety, service quality, and staffing challenges in fast-paced airport settings.
- Customer conflict resolution: calm tense situations and convert complaints into lasting customer loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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