Lesson 1Continuity when cleaning staff arrives in morning: handover notes, overnight observations, and open items trackingThis lesson teaches making clear pass notes for morning cleaners, write night notes, track undone jobs, and make sure clean plans, fixes, and follows go smooth over shifts.
Writing concise, actionable handover notesDocumenting spills, stains, and damage foundFlagging maintenance and repair requestsTracking incomplete tasks and deadlinesHandover communication between shiftsLesson 2Standard closing checklist structure: zone breakdown, task frequency, time estimates, and completion sign-offThis lesson shows building a standard closing list, split place into areas, set job times, guess hours, and rules for finish and sign to keep steady and answerable.
Defining zones and responsibility areasListing tasks by daily and weekly frequencyEstimating realistic task durationsOrdering tasks for efficient workflowSign-off fields and escalation notesLesson 3Private room closing tasks: resetting for next booking, furniture configuration, linen handling, and AV/equipment checksThis lesson covers private room close steps, reset setups, move chairs tables, handle cloths, check sound lights gear, and ready room for next event by plan.
Reviewing next event setup requirementsFurniture layout and chair alignmentCollecting and bagging used linensTesting AV, screens, and microphonesSecuring decor, signage, and amenitiesLesson 4Verification and recording of checklist completion: physical sign-off sheets, digital logs, photos as proof, and timestamped recordsThis lesson teaches check list finish with paper sign sheets, computer logs, photos, time stamps, and store for checks, event looks, and work watch.
Designing clear paper sign-off sheetsUsing digital checklist and log appsPhoto evidence standards and anglesTimestamp rules and user identificationArchiving records for audits and reviewsLesson 5Cleaning materials, tools, and safe chemical use: inventory, labeling, MSDS basics, and PPEThis lesson shows handle clean stuff and tools, label store chemicals, know simple safety sheets, and use safety gear to keep workers safe and clean good.
Inventory and par levels for suppliesLabeling and safe chemical storageReading and applying MSDS basicsSelecting and using correct PPECleaning tool care and replacementLesson 6Bar closing tasks: bar top sanitation, glass/run-back procedure, stock rotation, refrigeration checks, and POS till cleanupThis lesson details bar close steps, clean bar tops, handle glasses and returns, turn stock, check cold boxes, and close POS cash for clean, control, ready.
Bar top and garnish station sanitationGlassware run-back and polishing flowStock rotation and date labelingRefrigeration temperature and seals checkPOS till counting and discrepancy logsLesson 7Quality control sampling and spot checks: randomized verification, corrective action logs, and supervisor sign-offThis lesson shows quality check on close jobs with samples, random looks, fix logs, boss sign to keep standards and teach staff on same problems.
Planning random spot check schedulesSampling methods for different zonesRecording defects and corrective actionsSupervisor sign-off and commentsUsing findings for staff coachingLesson 8Terrace closing tasks: furniture securing, outdoor cleaning, waste removal, and weatherproofing proceduresThis lesson lists terrace close steps, lock chairs tables, clean outside, clear rubbish, weather protect to save gear and keep guest ready for next time.
Stacking and locking outdoor furnitureCleaning tabletops, railings, and floorsOutdoor ashtray and waste removalProtecting cushions, umbrellas, and heatersWeather checks and storm precautionsLesson 9Role assignment for cleaning tasks: waiter, bartender, busser, and Jefe de Sala responsibilities and handoffsThis lesson clears who cleans what at close, jobs for waiters, bar men, clearers, head server, and how pass and check between jobs.
Mapping tasks to each front-of-house roleWaiter duties for tables and stationsBartender duties for bar and backbarBusser duties for floors and wasteJefe de Sala oversight and sign-offLesson 10Dining room closing tasks: table clearing, glassware polishing, chair stacking/placement, floor cleaning, and ambient checksThis lesson details end service dining room steps, quick table clear, safe glass shine, right chair stack place, floor clean, final light checks for next service.
Sequence for clearing tables and side stationsStandards for cutlery and glassware polishingCorrect chair stacking and spacing rulesEnd-of-night floor sweeping and moppingLighting, music, and scent final checks
