Telephony Training
Gain expertise in contemporary telephony through practical training in VoIP, SIP, and unified communications. The course covers selecting platforms, creating numbering plans, designing call flows, implementing security measures, planning rollouts, and troubleshooting issues to provide dependable, high-quality voice services for organizations. It equips learners with essential skills for effective telephony management and deployment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers a hands-on guide to modern VoIP and unified communications systems. You will learn to evaluate platforms, create call flows, set up numbering plans, and align features with user requirements. Additionally, you will develop end-user training programs, manage smooth deployments, and use troubleshooting techniques to fix common problems, ensuring reliable calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP and UC solutions by choosing platforms, matching features to needs, and securing SIP trunks.
- Create numbering plans including user groups, extensions, and steps for PSTN porting.
- Develop UC call flows for presence, softphones, remote workers, queues, and voicemail.
- Manage UC rollout with communication plans, pilot testing, go-live assistance, and user adoption strategies.
- Troubleshoot issues quickly, resolving softphone, login, audio, and voicemail-to-email problems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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