Telephony Equipment Monitoring Course
Gain expertise in monitoring telephony gear for steady voice networks. Cover switch designs, vital KPIs, alarms, and fault workflows to spot problems swiftly, safeguard service levels, and ensure top-notch telecom operations run without hitches. This course builds hands-on skills for quick detection, safe fixes, and solid reporting in carrier networks.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches practical monitoring of telephony equipment, focusing on switch structures, core KPIs, and alarm patterns to quickly identify and fix voice problems. You will master monitoring tools, systematic troubleshooting, secure repair and escalation methods, plus crafting precise reports, tickets, and logs ready for vendors to maintain high-quality voice services reliably.
Elevify advantages
Develop skills
- Master telephony KPIs: monitor ASR, GoS, MOS, and congestion live.
- Quick incident handling: assess, rate severity, and escalate wisely.
- Troubleshoot switches: analyze SS7/SIP traces and KPIs to pinpoint issues fast.
- Build monitoring views: set up NMS/EMS dashboards for trunks, signals, and CPU.
- Produce trusted reports: create tickets, timelines, and RCA documents for vendors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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