IT troubleshooting training
This course equips you with essential skills for everyday IT support challenges. Learn to swiftly diagnose and repair email delivery failures, accelerate underperforming Windows laptops, stabilize chat and cloud services, and recover access to shared network drives. Employ proven, step-by-step processes relied upon by professional IT teams to minimize downtime and boost efficiency across diverse incidents.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in swift and dependable IT troubleshooting through this practical course. You will learn to identify causes of missing emails, resolve mailbox and gateway faults, and implement core SPF, DKIM, and DMARC protocols. Address sluggish laptops with Windows diagnostic methods, enhance speed, and use secure fixes. Fix chat services, cloud applications, and shared drive errors using systematic steps, effective dialogue, and habits that prevent repeated problems.
Elevify advantages
Develop skills
- Diagnose email delivery: rapidly track, examine, and correct undelivered messages.
- Tune Windows laptops: leverage native tools to eliminate slowdowns quickly.
- Stabilize cloud apps: identify and fix disruptions in chat and video sessions promptly.
- Repair network drives: reinstate shared file access, rights, and connections.
- Master logical troubleshooting: use a structured, repeatable method for all IT issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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