IT support technician training
Gain essential IT support skills to troubleshoot Wi-Fi, networks, printers, USB devices, audio-video issues, and user accounts. Master ticket handling, SLAs, professional communication, and help desk procedures to advance your career in IT support effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for IT support jobs. You will learn to handle tickets, meet SLAs, manage Windows and Active Directory accounts, fix Wi-Fi, printers, and team tools using reliable methods. Develop strong communication, documentation, and remote support skills in a practical program.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connection problems using key command-line tools.
- Printer and print server fixes: Clear queues, spooler issues, and driver problems quickly.
- Windows and Active Directory accounts: Fix login failures, account locks, and domain connections.
- User account setup and file permissions: Add new users and protect shared files swiftly.
- Help desk communication skills: Manage tickets, SLAs, and difficult customers with professionalism.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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