IT Support Technician Course
This course equips aspiring IT support technicians with practical skills to troubleshoot and resolve common hardware, software, and network issues in a professional environment, emphasizing efficiency, documentation, and customer communication.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Support Technician Course teaches you hands-on skills to identify and repair Windows speed problems, file sharing breakdowns, Wi-Fi and local network faults, and printer troubles using actual command-line tools and tested methods. You will also gain knowledge in remote fixing, straightforward record-keeping, wise issue sorting, and communication guides to solve problems quicker and provide steady, trustworthy help.
Elevify advantages
Develop skills
- Windows troubleshooting: fix file sharing, printers, and desktop slowdowns fast.
- Network diagnostics: use ping, tracert, and Wi-Fi tools to resolve outages quickly.
- Remote support: apply RDP and command-line tools for secure, rapid assistance.
- Incident triage: prioritize tickets using impact, urgency, and SLA-driven rules.
- IT documentation: write clear tickets, runbooks, and post-incident reports.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course