IT Support Specialist Course
This course provides essential skills for IT support roles, focusing on troubleshooting, ticket management, and knowledge base creation to enhance user satisfaction and efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Support Specialist Course equips you with practical skills for the job, so you can handle support requests confidently, communicate better, and record every action properly. You will learn to identify problems with Windows speed, repair email and Microsoft 365 connections, control access to shared files, and create helpful guides and knowledge collections that cut down repeated issues and increase satisfaction among users in your organisation.
Elevify advantages
Develop skills
- Build IT knowledge bases: create straightforward guides, knowledge base pieces, and short learning materials.
- Troubleshoot Windows laptops quickly: check for speed, storage, and network problems.
- Resolve Microsoft 365 and email issues: repair Outlook, authentication, DNS, and connection faults.
- Master ticket handling: use organised steps for sorting, recording, passing on, and following up.
- Manage shared folders securely: examine permissions, access mistakes, and client difficulties.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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