IT Support Course
This course equips learners with essential IT support skills for troubleshooting Windows, networking, peripherals, and Microsoft 365, emphasizing efficient ticketing and user interaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Support Course provides practical, step-by-step skills to fix Windows 10 performance problems, diagnose VPN and remote connection issues, and quickly resolve printer and peripheral errors. You will learn clear ticket triage, user communication, and escalation procedures, along with Microsoft 365 identity troubleshooting, effective interviewing, and documentation to deliver reliable and efficient support in any setting.
Elevify advantages
Develop skills
- Windows performance fixes: quickly diagnose slow PCs with built-in tools.
- VPN and remote access: resolve auth, DNS, and client issues fast.
- Printer and peripheral support: pinpoint driver, queue, and network faults.
- Microsoft 365 identity: troubleshoot MFA, lockouts, and sign-in failures.
- Pro IT ticketing: triage, document, and communicate clearly in short cycles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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