digital mediation training
Digital Mediation Training prepares technology professionals to assist vulnerable users in navigating digital public services confidently. It focuses on designing effective onboarding, ensuring accessibility, promoting safety and privacy, and mapping workflows for essential services such as booking health appointments and claiming unemployment benefits. Participants gain practical skills for inclusive support and ongoing improvements based on user feedback and data.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to confidently guide people through online public services. You will learn to create smooth onboarding processes, supportive scripts, and clear communication for users who feel anxious or unsure. It covers accessibility, safety, privacy, and step-by-step guides for services like health appointments and unemployment benefits, along with tools to evaluate and improve your work.
Elevify advantages
Develop skills
- Design digital onboarding to create smooth and supportive user journeys.
- Apply inclusive UX strategies for users with low literacy, disabilities, or language barriers.
- Develop safety coaching abilities to explain passwords, two-factor authentication, scams, and consent simply.
- Map service workflows to simplify complex online services into guided steps.
- Use data analysis to track usage, identify issues, and improve support based on feedback.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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