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digital mediation training

digital mediation training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to confidently guide people through online public services. You will learn to create smooth onboarding processes, supportive scripts, and clear communication for users who feel anxious or unsure. It covers accessibility, safety, privacy, and step-by-step guides for services like health appointments and unemployment benefits, along with tools to evaluate and improve your work.

Elevify advantages

Develop skills

  • Design digital onboarding to create smooth and supportive user journeys.
  • Apply inclusive UX strategies for users with low literacy, disabilities, or language barriers.
  • Develop safety coaching abilities to explain passwords, two-factor authentication, scams, and consent simply.
  • Map service workflows to simplify complex online services into guided steps.
  • Use data analysis to track usage, identify issues, and improve support based on feedback.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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