ISO 20000 Course
This course provides practical skills for implementing and managing an ISO 20000 compliant service management system, covering key areas like SLAs, incident handling, audits, and continual improvement.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This ISO 20000 Course gives you practical skills to design and run a compliant service management system. Learn core requirements, SMS scope, service catalogs, SLAs, availability, continuity, and change, configuration, and release practices. Master incident, problem, and request handling, build effective KPIs and dashboards, and apply PDCA, audits, and governance to support certification and continual improvement.
Elevify advantages
Develop skills
- Design ISO 20000 SMS: define scope, roles, service catalog and key controls.
- Implement incident, problem and request flows aligned with ISO 20000.
- Manage change, configuration and releases with CMDB and CAB best practices.
- Build SLA, availability and continuity plans with clear KPIs and monitoring.
- Run ISO 20000 audits, reports and continual improvement using PDCA.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
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The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

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