Technical Support Fundamentals Course
This course provides foundational skills for technical support, covering troubleshooting, communication, and issue management to efficiently resolve common IT problems.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Technical Support Basics Course teaches you practical skills to handle real problems with confidence. You will learn structured ways to fix performance issues, clear printer problems, and step-by-step checks for network connections. You will build good communication habits, from kind talks with users to short notes on tickets, plus how to prioritize, sort, and pass on issues so you solve problems quicker and better.
Elevify advantages
Develop skills
- Performance fixing: quickly find problems with CPU, memory, disk, and network.
- Network checking: use ping, tracert, and DNS tools to fix connection faults.
- Printer help: fix queues, drivers, spooler errors, and know when to pass on.
- Problem sorting: prioritize tickets by effect and urgency for fast, focused response.
- User talking: use clear, kind scripts for chat, email, and phone support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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