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Technical Support Fundamentals Course

Technical Support Fundamentals Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Technical Support Basics Course teaches you practical skills to handle real problems with confidence. You will learn structured ways to fix performance issues, clear printer problems, and step-by-step checks for network connections. You will build good communication habits, from kind talks with users to short notes on tickets, plus how to prioritize, sort, and pass on issues so you solve problems quicker and better.

Elevify advantages

Develop skills

  • Performance fixing: quickly find problems with CPU, memory, disk, and network.
  • Network checking: use ping, tracert, and DNS tools to fix connection faults.
  • Printer help: fix queues, drivers, spooler errors, and know when to pass on.
  • Problem sorting: prioritize tickets by effect and urgency for fast, focused response.
  • User talking: use clear, kind scripts for chat, email, and phone support.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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