Process Automation Course
This course equips learners with essential skills to automate IT processes efficiently, covering workflow analysis, automation design, tool integration, security, and performance monitoring to achieve scalable and compliant solutions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Process Automation Course teaches you how to examine IT request workflows, identify pain points, and create efficient processes driven by service level agreements. You will learn data modelling, triggers, and actions, compare top automation platforms, and connect with key ITSM tools. It also includes approvals, routing, monitoring, security, testing, and planning for rollout to deliver reliable, scalable, and audit-ready automation quickly.
Elevify advantages
Develop skills
- Map IT request workflows: quickly reveal bottlenecks, SLAs, and owners.
- Design strong automation logic: triggers, routing rules, and intelligent approvals.
- Integrate ITSM tools swiftly: link Jira, ServiceNow, Zendesk, and Freshservice.
- Build secure, compliant workflows: IAM, PII protection, and audit-ready logs.
- Monitor automation KPIs: MTTR, SLA breaches, alerts, and real-time dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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