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Process Automation Course

Process Automation Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Process Automation Course teaches you how to examine IT request workflows, identify pain points, and create efficient processes driven by service level agreements. You will learn data modelling, triggers, and actions, compare top automation platforms, and connect with key ITSM tools. It also includes approvals, routing, monitoring, security, testing, and planning for rollout to deliver reliable, scalable, and audit-ready automation quickly.

Elevify advantages

Develop skills

  • Map IT request workflows: quickly reveal bottlenecks, SLAs, and owners.
  • Design strong automation logic: triggers, routing rules, and intelligent approvals.
  • Integrate ITSM tools swiftly: link Jira, ServiceNow, Zendesk, and Freshservice.
  • Build secure, compliant workflows: IAM, PII protection, and audit-ready logs.
  • Monitor automation KPIs: MTTR, SLA breaches, alerts, and real-time dashboards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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