Advanced IT Skills Course
This course equips IT professionals with advanced troubleshooting skills for hardware, Windows, Microsoft 365, networks, and printers, emphasizing efficient documentation and incident management to deliver reliable support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Advanced IT Skills Course teaches practical, step-by-step ways to diagnose and improve Windows and Microsoft 365, manage boot and recovery problems, fix printer and network issues, and troubleshoot desktop hardware. You also learn clear documentation, ticket reporting, and handover methods so you can solve incidents quicker, stop repeat problems, and provide reliable, steady support every day.
Elevify advantages
Develop skills
- PC hardware diagnostics: quickly isolate, test and replace failing components.
- Windows recovery mastery: fix boot errors fast with WinRE, logs and BIOS tweaks.
- Microsoft 365 access repair: resolve sign-in, MFA and Outlook/Teams issues.
- Pro IT ticketing: document incidents, handovers and root causes with clarity.
- Network and printer fixes: restore connectivity, queues and print services swiftly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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