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Aided Course

Aided Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to evaluate support processes, reduce duplicate tickets, and create automated systems for handling requests from start to finish. You'll develop playbooks for common issues like password resets and VPN access, monitor performance with data tools, and use scripts, templates, and AI to minimize manual tasks while boosting security, reliability, and user happiness daily.

Elevify advantages

Develop skills

  • Map IT support workflows to identify bottlenecks, gaps, and automation opportunities swiftly.
  • Build reliable playbooks for password resets and VPN issues with quick, trackable, error-free solutions.
  • Design smart automated ticket flows covering intake, triage, routing, and closure.
  • Create secure scripts and templates to eliminate repetitive tasks through proven automations.
  • Track key IT support metrics like SLA compliance, first-contact resolution, volume, and user satisfaction with dashboards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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