Aided Course
Aided Course equips IT professionals with skills to automate support workflows, lower ticket numbers, and accelerate fixes using playbooks, scripts, AI recommendations, and performance metrics. It transforms routine problems like password resets and VPN troubles into streamlined, data-backed processes that save time and enhance service quality across teams.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to evaluate support processes, reduce duplicate tickets, and create automated systems for handling requests from start to finish. You'll develop playbooks for common issues like password resets and VPN access, monitor performance with data tools, and use scripts, templates, and AI to minimize manual tasks while boosting security, reliability, and user happiness daily.
Elevify advantages
Develop skills
- Map IT support workflows to identify bottlenecks, gaps, and automation opportunities swiftly.
- Build reliable playbooks for password resets and VPN issues with quick, trackable, error-free solutions.
- Design smart automated ticket flows covering intake, triage, routing, and closure.
- Create secure scripts and templates to eliminate repetitive tasks through proven automations.
- Track key IT support metrics like SLA compliance, first-contact resolution, volume, and user satisfaction with dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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