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Support Training

Support Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with hands-on tools to manage sensitive online chats confidently. Master trauma-aware communication, crisis calming techniques, and concise compassionate responses within strict time and length limits. Develop expertise in setting ethical boundaries, safeguarding privacy, making referrals, and conducting follow-ups, all while prioritizing your wellbeing via self-care practices, supervision, and continuous professional growth in an intensive, results-driven program.

Elevify advantages

Develop skills

  • Trauma-informed chat support: communicate clearly, empathetically, and safely.
  • Online crisis de-escalation: soothe strong emotions and recognize escalation points.
  • Ethical online assistance: secure privacy, clarify boundaries, and record interactions.
  • Quick referral expertise: connect users to crisis, housing, and mental health services.
  • Helper resilience: combat secondary trauma using effective self-care strategies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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