Support Training
Support Training provides social workers with essential tools for trauma-informed online chat support, crisis de-escalation, ethical guidelines, and efficient referrals. Participants learn to craft clear, empathetic messages that ensure safety, privacy, and personal wellbeing in high-pressure scenarios, fostering resilience and professional excellence.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on tools to manage sensitive online chats confidently. Master trauma-aware communication, crisis calming techniques, and concise compassionate responses within strict time and length limits. Develop expertise in setting ethical boundaries, safeguarding privacy, making referrals, and conducting follow-ups, all while prioritizing your wellbeing via self-care practices, supervision, and continuous professional growth in an intensive, results-driven program.
Elevify advantages
Develop skills
- Trauma-informed chat support: communicate clearly, empathetically, and safely.
- Online crisis de-escalation: soothe strong emotions and recognize escalation points.
- Ethical online assistance: secure privacy, clarify boundaries, and record interactions.
- Quick referral expertise: connect users to crisis, housing, and mental health services.
- Helper resilience: combat secondary trauma using effective self-care strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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