Social Reception Agent Training
Gain essential front-desk skills for social work reception roles. Master trauma-informed communication, de-escalation, triage, privacy safeguards, legal essentials, and safety practices to effectively support vulnerable clients, maintain personal resilience, protect rights, and ensure calm, efficient operations in busy settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical skills to manage demanding front-desk situations calmly in social service environments. You will master trauma-sensitive communication, de-escalation techniques, cultural awareness, quick triage methods, privacy protection, basic legal knowledge, and structured protocols. It also builds your focus on safety, collaboration, and personal well-being to confidently assist all visitors in high-pressure reception areas.
Elevify advantages
Develop skills
- Master crisis communication to address anger, trauma, and confusion at the desk.
- Apply trauma-informed methods to foster safety, trust, and respect swiftly.
- Develop rapid triage abilities to assess risks, record details, and direct clients efficiently.
- Ensure legal compliance by upholding privacy, consent, and accessibility rights upfront.
- Build resilience to handle stress, avoid burnout, and strengthen team support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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