Conflict Resolution Methods & Group Dynamics Course
Gain skills to manage difficult group interactions in social services. Master conflict resolution strategies, calming techniques, restorative methods, and trauma-sensitive group leading to ease tensions, build trust, and ensure support groups remain safe and welcoming for all participants. This course equips you with essential tools for real-world application in community settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course helps you gain confidence in handling tough support groups with proven conflict resolution techniques and trauma-aware approaches. You will learn to understand group interactions, calm down heated situations, establish strong guidelines, and deal with challenging actions while safeguarding your own health. Get practical tools, ready scripts, and session outlines to use right away in community work.
Elevify advantages
Develop skills
- Lead support groups using group dynamics principles in actual sessions.
- Quickly resolve conflicts with nonviolent communication, de-escalation, and trauma-aware scripts.
- Handle difficult behaviors like sarcasm, side conversations, and dominating talk securely.
- Create brief interventions by planning 3-4 effective conflict resolution sessions.
- Safeguard your wellbeing through ethics, personal boundaries, and anti-burnout strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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