Telephone Switchboard Training
Gain essential skills for telephone switchboard operations in secretariat positions. Learn to manage multi-line PBX systems, route calls efficiently under pressure, apply professional scripts, manage confidential discussions, log incidents precisely, and provide calm, reliable service consistently. This course builds confidence in handling all aspects of switchboard duties with precision and professionalism.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to operate modern PBX and multi-line phone systems confidently. You will master greeting protocols, managing holds, calming difficult callers, routing intricate calls, and resolving issues professionally. Gain expertise in call logging, privacy protocols, voicemail setup, and call forwarding to ensure every call is handled accurately, swiftly, and upholds top service standards.
Elevify advantages
Develop skills
- Professional call management: Control multi-line PBX calls with steady accuracy.
- De-escalation techniques: Soothe angry callers and convey difficult news politely.
- Efficient call routing: Screen, prioritize, and transfer executive calls perfectly.
- Quick error fixes: Correct wrong routes or lost calls rapidly and record details.
- Secure call handling: Protect privacy in HR, legal, and executive communications.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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