Switchboard Operator Training
Gain essential switchboard skills for secretariat positions by managing high-volume calls efficiently. Learn to prioritize queues, apply professional scripts, handle urgent escalations, ensure confidentiality, and monitor performance metrics to provide rapid, precise executive phone support in demanding environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course trains confident switchboard operators to manage calls with speed and clarity. Participants learn modern phone systems, effective greetings, precise routing questions, prioritization techniques, queue and time management, escalation protocols, message templates, documentation, and performance metrics for ongoing service enhancement.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and clear transfers fast.
- Priority call routing: apply SOPs to triage, escalate, or message in seconds.
- Multi-line management: handle queues, holds, and callbacks with calm control.
- Telephony tools fluency: use PBX, VoIP, IVR, and analytics for smoother service.
- Continuous improvement: track ASA, AHT, and quality to refine receptionist work.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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