Reception Technique Course
Gain expertise in front desk reception customized for secretariat staff. Master welcoming guests, respecting cultural differences, managing complaints, and working across departments to ensure efficient check-ins, safeguard privacy, and provide exceptional five-star service experiences that leave lasting positive impressions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with key front desk abilities for seamless and professional guest handling. You will master check-in and check-out procedures, manage reservations, process payments, and follow privacy guidelines. Develop skills in effective communication, resolving complaints, and service recovery, plus coordinating with housekeeping, maintenance, concierge, and food services. Build assurance in dealing with global visitors, overcoming language challenges, and fulfilling unique requests via hands-on practice.
Elevify advantages
Develop skills
- Master front desk tasks like check-in, check-out, and payments through real-life practice.
- Project professional confidence with warm greetings and detailed room information.
- Communicate effectively via phone, email, and in-person with clear and polite responses.
- Resolve guest complaints swiftly using proven de-escalation and recovery methods.
- Coordinate smoothly with housekeeping, food services, and maintenance teams for efficiency.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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