Reception Agent Training
Gain key skills as a Reception Agent for front desk duties: manage check-ins, property systems, payments, guest needs, and disputes with assurance. Master communication scripts, guest prioritization, and problem-solving methods to ensure professional and efficient service at all times, perfect for hotel secretariat positions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to handle check-ins, manage property management system tasks, and follow payment guidelines confidently. You will learn to put guests first in busy times, deal with room upgrades, overbookings, special needs, and use simple scripts for talking, explaining rules, and solving problems, making every guest's arrival, stay, and checkout smooth and professional.
Elevify advantages
Develop skills
- Quick check-in skills: handle property systems and room assignments smoothly.
- Front desk management: prioritize guests, multitask, and manage busy periods.
- Safe payment handling: follow rules for cards, cash, and identity checks.
- Guest situation response: deal with walk-ins, upgrades, late departures, and groups.
- Issue resolution methods: calm tensions, provide fixes, and record details.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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