Public Reception Training
This course provides comprehensive training for public reception in Secretariat roles. Participants master handling documents and IDs, guiding visitors, managing queues, resolving conflicts, and communicating professionally via phone, email, and in person. It emphasizes data protection, legal compliance, and maintaining composure under pressure to ensure efficient and courteous service in high-volume environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Public Reception Training equips you with practical skills to manage visitors effectively and with confidence. You will learn to handle missing documents, direct transactions, and control queues while upholding confidentiality and legal standards. Gain expertise in clear communication, conflict resolution, and stress management, along with practical phone and email templates for delivering fast, accurate, and professional public services daily.
Elevify advantages
Develop skills
- Reception basics: manage IDs, missing documents, and follow-ups effortlessly.
- Visitor management: control queues, signage, and directions in crowded settings.
- Conflict handling: soothe upset visitors and resolve issues safely.
- Clear communication: apply scripts, tone control, and active listening.
- Multi-channel support: provide consistent info by phone, email, and face-to-face.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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