Physical and Telephone Reception Training
This course equips you with essential skills for front desk and telephone reception in office settings like secretariats. You will learn professional ways to greet visitors and answer calls, handle check-ins and messages, protect confidential information, calm difficult situations, and juggle tasks efficiently to maintain a professional and organized reception.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confidence in handling front desk duties face-to-face and over the phone. Master polite greetings, guest check-ins, visitor management, phone scripts, voicemail handling, and call logging. Build skills in keeping information private, securing documents, calming upset people, managing time, and doing multiple tasks to keep the reception area smooth and orderly.
Elevify advantages
Develop skills
- Master greeting at the front desk to quickly turn walk-ins into appointments.
- Develop smooth phone manners for new calls, repeat callers, and wrong numbers.
- Learn to handle reception with full confidentiality for client details and talks.
- Practice calming angry visitors and dealing with long waits at reception.
- Improve logging of visitors, calls, and notes in clear, useful records.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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