Administrative Receptionist Course
This Administrative Receptionist Training equips secretariat staff with vital front-desk abilities in healthcare settings. Learners develop expertise in patient greetings, phone management, appointment booking, documentation, privacy protection, and clear service communication to handle daily tasks professionally and efficiently, boosting clinic workflow and staff confidence.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confident front-desk skills for medical and wellness clinics through this practical course. Master greetings, de-escalation techniques, privacy rules, phone etiquette, call sorting, voicemail management, scheduling, calendar handling, record-keeping, pricing talks, and software tools for smooth operations.
Elevify advantages
Develop skills
- Front desk professionalism: handle check-ins, privacy, and patient movement smoothly.
- Phone etiquette skills: manage urgent calls, sort priorities, and transfer effectively.
- Efficient scheduling: manage calendars, prevent overlaps, and cut wait times.
- Accurate documentation: record messages, sort files, and ease shift changes.
- Service communication: describe options, set limits, and escalate appropriately.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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