Administrative and Reception Agent Training
Master front desk operations, phone handling, email etiquette, and complaint resolution. This Administrative and Reception Agent Training builds polished communication, organization, and customer service skills for high-performing secretariat professionals. Gain confidence in professional phone skills, message taking, polite scripts for calls, emails, and visits, plus customer service, conflict de-escalation, time management, and recordkeeping for reliable daily support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Administrative and Reception Agent Training is a short, practical course that builds confident front desk performance. Learn professional phone handling, clear message taking, and polite scripts for calls, email, and in-person visits. Develop strong customer service, conflict de-escalation, time management, and recordkeeping skills to deliver organized, reliable, and professional support every day.
Elevify advantages
Develop skills
- Professional call handling: capture full messages and route calls flawlessly.
- Front desk mastery: greet, triage, and prioritize visitors and calls fast.
- Administrative organization: keep logs, schedules, and follow-ups perfectly updated.
- Polished communication: deliver clear, courteous phone and email responses.
- Complaint resolution: de-escalate conflicts and document incidents efficiently.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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