Customer Service in the Sales Process Course
Elevate your role in sales by perfecting customer service skills: deliver striking greetings, swiftly assess shopper desires, tackle pushbacks effectively, soothe frustrated patrons, and seal deals assuredly—all to foster loyalty, encourage comebacks, and raise your standing as a top seller in retail environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confidence in greeting shoppers warmly, spotting their preferences quickly, and smoothly leading them from trying on clothes to completing the purchase. Master soothing words to ease tense moments, straightforward talks on returns and swaps, smart replies to sales hesitations, and winning close-out phrases. Strengthen your grasp of products, share easy upkeep tips for attire, and apply follow-up checks, input gathering, and self-review to enhance every customer exchange.
Elevify advantages
Develop skills
- De-escalation expertise: soothe irate shoppers rapidly using tested expressions.
- Powerful openings: build rapport and lasting first views in moments.
- Overcoming hesitations: resolve concerns on cost, sizing, and standards to finalize transactions.
- Tailored outfit matching: pair shapes, shades, and ensembles to individual tastes.
- Post-purchase outreach: offer maintenance guidance, welcome revisits, and nurture allegiance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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