Customer Reception Training
Gain expertise in front desk and lobby reception to boost sales success. Master professional greetings, efficient visitor registration and badging, phone and chat handling etiquette, de-escalation methods, and smooth lobby management, ensuring every visitor interaction aids your sales team in securing more business opportunities.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with essential skills to greet visitors with confidence, manage crowded lobbies effectively, and handle phone calls professionally. You will master clear procedures for visitor intake and issuing badges, understand basic privacy rules, use ready message templates, and apply de-escalation techniques for challenging encounters. Rely on practical checklists, standard policies, and key performance measures to ensure a seamless, secure, and uniform front desk service daily.
Elevify advantages
Develop skills
- Develop reception scripts for confident, brand-aligned greetings that engage visitors.
- Master phone handling for seamless multi-line calls, transfers, and message taking.
- Learn secure visitor intake processes to register, badge, and monitor guests quickly.
- Control lobby traffic by prioritizing queues and walk-ins while maintaining satisfaction.
- Apply de-escalation strategies to quickly calm upset visitors and safeguard staff and reputation.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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