from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to manage complaints, returns, and after-sales problems with assurance while keeping queues flowing well and customers updated. You will learn straightforward talking, calming down tense situations, and service that considers those with disabilities, along with easy tools, ready words, and lists for everyday work. You will also create a useful plan to improve things using actual numbers, customer views, and fast checks of good ways to increase happiness and faithfulness.
Elevify advantages
Develop skills
- Mastery in retail communication: manage shop conversations with clearness and understanding.
- Handling complaints and returns: sort out problems quickly with expert methods.
- Efficiency in queues and service desks: reduce waiting with simple, tested tools.
- Planning retail improvements: create fast trials, follow key measures, and better service.
- Selling led by products: describe features plainly and suggest more without forcing.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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