Mystery Shopper Training Course
This course teaches retail mystery shopping skills, including planning visits with clear objectives, designing checklists and rating scales, performing discreet store observations, documenting findings objectively, and delivering reports with recommendations to boost service quality, store standards, and sales performance. Perfect for retail professionals seeking data-driven insights from shop visits.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills in mystery shopping by learning to establish clear visit goals, craft realistic scenarios, select optimal timing for precise performance capture, develop detailed checklists and scales, perform unobtrusive observations, record unbiased notes, and compile findings into succinct reports with actionable suggestions for enhancing service and sales.
Elevify advantages
Develop skills
- Set clear visit objectives: define precise goals for mystery shopping in retail.
- Create effective checklists: develop rating scales tailored for store evaluations.
- Conduct discreet observations: gather accurate data without detection.
- Write objective reports: transform notes into clear insights and scores.
- Provide actionable recommendations: turn findings into practical improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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