Flower Shop Reception and Customer Service Course
Gain expertise in flower shop front desk and customer service operations. Confidently manage phone calls, orders, pricing, deliveries, payments, and customer issues. Utilize effective scripts, checklists, and strategies to increase sales, cut down on errors, and create happy customers who return often. Perfect for building a strong foundation in retail floristry service.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for managing customer inquiries, processing orders correctly, and handling peak times confidently in a flower shop. You will cover essential pricing knowledge, product types, upselling techniques, delivery arrangements, and straightforward rules for payments, refunds, and handling complaints. Employ practical scripts, templates, and checklists to enhance your interactions, minimize mistakes, and ensure repeat business from satisfied customers.
Elevify advantages
Develop skills
- Master florist product pricing by quickly quoting budget ranges and smart upsells.
- Handle delivery scheduling for rush jobs, routes, and timely customer notifications.
- Expertly explain shop policies on refunds, payments, and privacy protection.
- Develop professional communication skills for calls, complaints, and empathetic selling.
- Implement order accuracy tools like checklists, scripts, and records to avoid mistakes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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