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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on skills for managing customer inquiries, processing orders correctly, and handling peak times confidently in a flower shop. You will cover essential pricing knowledge, product types, upselling techniques, delivery arrangements, and straightforward rules for payments, refunds, and handling complaints. Employ practical scripts, templates, and checklists to enhance your interactions, minimize mistakes, and ensure repeat business from satisfied customers.

Elevify advantages

Develop skills

  • Master florist product pricing by quickly quoting budget ranges and smart upsells.
  • Handle delivery scheduling for rush jobs, routes, and timely customer notifications.
  • Expertly explain shop policies on refunds, payments, and privacy protection.
  • Develop professional communication skills for calls, complaints, and empathetic selling.
  • Implement order accuracy tools like checklists, scripts, and records to avoid mistakes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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