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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on skills for managing customer inquiries, processing orders correctly, and handling peak times confidently in a flower shop. You will cover essential pricing knowledge, product types, upselling techniques, delivery arrangements, and straightforward rules for payments, refunds, and handling complaints. Employ practical scripts, templates, and checklists to enhance your interactions, minimize mistakes, and ensure repeat business from satisfied customers.

Elevify advantages

Develop skills

  • Master florist product pricing by quickly quoting budget ranges and smart upsells.
  • Handle delivery scheduling for rush jobs, routes, and timely customer notifications.
  • Expertly explain shop policies on refunds, payments, and privacy protection.
  • Develop professional communication skills for calls, complaints, and empathetic selling.
  • Implement order accuracy tools like checklists, scripts, and records to avoid mistakes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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