Building Concierge Training
Gain expertise in Building Concierge Training tailored for high-end properties. Develop strong resident communication, uphold service standards, use problem-solving scripts, and track key performance indicators to increase satisfaction levels, safeguard property value, and enhance real estate management operations effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical tools for top-quality resident service in buildings. You will master communication methods, service rules, response times, and step-by-step guides for reception, deliveries, facilities, new residents, and urgent situations. Through real-life practice, ready scripts, and a clear skills plan, you will improve satisfaction, cut down complaints, and ensure smooth professional work.
Elevify advantages
Develop skills
- Resident communication strategy: create clear emails, alerts, and notices quickly.
- Luxury resident profiling: analyze building demographics and link to service goals fast.
- Front desk operations: manage reception, packages, and visitors using expert procedures.
- Service recovery scripts: resolve complaints, delays, and disturbances confidently.
- Concierge QA toolkit: use checklists, audits, and training to improve standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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