Log in
Choose your language

Quality Referent Training

Quality Referent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training offers a straightforward, hands-on approach to assessing and enhancing email and chat quality swiftly. You will learn to establish specific standards for accuracy, tone, structure, compliance, and meeting service level agreements, create efficient sampling and scoring systems, provide targeted coaching with actionable plans, and transform quality findings into improved processes, better key performance indicators, and dependable customer interactions.

Elevify advantages

Develop skills

  • Design quality rubrics: create transparent, weighted scoring systems that earn team confidence.
  • Implement targeted sampling: choose critical cases to quickly uncover genuine quality issues.
  • Conduct coaching and feedback: run precise sessions featuring trackable action steps.
  • Foster cross-team collaboration: transform quality metrics into unified operations, product, and training efforts.
  • Drive continuous improvement: apply QA findings to refine knowledge bases, procedures, and service agreements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

FAQ

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course