supervision training
Supervision Training equips managers with practical tools to establish clear goals, coach confidently, interpret team metrics, prevent burnout, and conduct effective one-on-ones. This boosts team performance, accountability, and customer satisfaction while fostering lasting improvements through structured routines and data-driven insights.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This supervision training provides practical tools for setting clear performance goals, defining SMART KPIs, and converting business priorities into measurable outcomes. Participants learn confident coaching techniques, delivering positive and corrective feedback, preventing burnout, and conducting effective one-on-one meetings. Additionally, master simple methods to diagnose team performance, track weekly progress, report to leadership, and make quick adjustments for sustained improvements.
Elevify advantages
Develop skills
- Coaching and feedback mastery: conduct effective performance discussions within weeks.
- KPI and goal setting: transform business priorities into clear, trackable objectives.
- Support metrics analysis: interpret AHT, CSAT, NPS, and QA scores to identify issues rapidly.
- Root-cause diagnosis: apply 5 Whys and fishbone diagrams to resolve recurring support challenges.
- Supervision routines: create one-month check-ins, standups, and follow-up sessions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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