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supervision training

supervision training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This supervision training provides practical tools for setting clear performance goals, defining SMART KPIs, and converting business priorities into measurable outcomes. Participants learn confident coaching techniques, delivering positive and corrective feedback, preventing burnout, and conducting effective one-on-one meetings. Additionally, master simple methods to diagnose team performance, track weekly progress, report to leadership, and make quick adjustments for sustained improvements.

Elevify advantages

Develop skills

  • Coaching and feedback mastery: conduct effective performance discussions within weeks.
  • KPI and goal setting: transform business priorities into clear, trackable objectives.
  • Support metrics analysis: interpret AHT, CSAT, NPS, and QA scores to identify issues rapidly.
  • Root-cause diagnosis: apply 5 Whys and fishbone diagrams to resolve recurring support challenges.
  • Supervision routines: create one-month check-ins, standups, and follow-up sessions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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