female assistant manager training
Gain the confidence to excel as a female assistant manager through this comprehensive training. Master daily planning, KPI tracking, effective communication, and conflict resolution to lead teams successfully, manage pressure adeptly, and make informed decisions that boost performance and team morale across operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips female assistant managers with practical tools to confidently oversee daily operations. You will learn to monitor key performance indicators such as average handle time, first contact resolution, backlog, and SLA compliance through intuitive dashboards and timely alerts. Develop robust planning skills, prioritize effectively during high-pressure situations, resolve team conflicts, and deliver clear, concise updates to keep your team aligned, productive, and dedicated to customer satisfaction.
Elevify advantages
Develop skills
- Master shift planning: efficiently manage daily operations using checklists and standard operating procedures.
- Enhance team communication: conduct effective standups, briefings, and deliver precise status updates.
- Develop conflict resolution skills: navigate difficult conversations, de-escalate tensions, and foster team agreements.
- Excel in KPI monitoring: track AHT, FCR, backlog metrics, and respond swiftly to dashboard alerts.
- Sharpen fast decision-making: prioritize tasks, triage issues, and escalate matters with assurance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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