customer success manager training
This Customer Success Manager Training equips managers with hands-on tools to cut churn, create 90-day success plans, run key meetings, monitor account health, and handle renewal risks. It boosts retention, growth, and lasting customer value through better communication, adoption tracking, and support strategies tailored for high-value clients.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Customer Success Manager Training provides practical tools to boost retention, growth, and loyalty in key accounts. Master concise outreach, strong meetings, compelling renewal messages, risk analysis, account health checks, stakeholder mapping, KPI setting, and 90-day plans that link communication, usage, and support for real business results.
Elevify advantages
Develop skills
- Strategic customer messaging: craft short, results-focused emails that get responses.
- Executive success metrics: quickly set CSAT, NPS, churn, and usage KPIs.
- Risk playbooks: detect churn risks early and launch targeted fixes.
- 90-day retention plans: create timelines, assign owners, and coordinate teams.
- Stakeholder mapping: assess revenue, activity, and roles to safeguard key accounts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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