assistant manager training
Develop essential skills for a high-performing assistant manager role. Master the creation of 4-week coaching plans, facilitation of team huddles, tracking of key performance indicators, delivery of constructive feedback, and leadership of support teams through effective communication, quality assurance processes, and performance management techniques to drive operational excellence and improve customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical strategies to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning modules, quality assurance sessions, and team huddles, monitor key performance indicators using dashboards, conduct effective feedback discussions, and lead clear communication and change initiatives to boost performance and customer satisfaction.
Elevify advantages
Develop skills
- Design effective in-shift training plans by building structured 4-week coaching and microlearning programs.
- Lead quality assurance and feedback sessions using KPIs, data sampling, and coaching conversations to elevate performance.
- Analyze support operations to identify root causes from data, customer satisfaction metrics, and escalation patterns.
- Strengthen team support skills through improved tooling, documentation practices, and escalation protocols.
- Drive team change initiatives by conducting huddles, updating standard operating procedures, and implementing recognition strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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