Tertiary Sector Training
Gain mastery in service strategy, operations, and team management within the tertiary sector. The course teaches how to create efficient processes, harness data and automation technologies, mitigate risks effectively, and develop high-performing teams that provide tangible value to clients and stakeholders. Participants will learn practical methods to elevate service quality and business performance through structured planning and innovative tools.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to design, manage, and enhance business services in the tertiary sector. You will explore service strategy, value propositions, and pricing strategies, followed by process design, capacity planning, and standard operating procedures for reliable service delivery. Additionally, you will foster a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, artificial intelligence, and risk management to execute a targeted 6-12 month improvement plan.
Elevify advantages
Develop skills
- Design service operations by creating blueprints for efficient and consistent service journeys quickly.
- Analyze service quality using KPIs, building dashboards to identify and implement quick improvements.
- Implement tech-enabled services with CRM, AI, and automation to enhance client satisfaction.
- Manage workforce and culture by hiring, training, and motivating teams for superior service delivery.
- Plan risk management and rollouts using pilots, detailed roadmaps, and strong governance structures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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