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Tertiary Sector Training

Tertiary Sector Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on tools to design, manage, and enhance business services in the tertiary sector. You will explore service strategy, value propositions, and pricing strategies, followed by process design, capacity planning, and standard operating procedures for reliable service delivery. Additionally, you will foster a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, artificial intelligence, and risk management to execute a targeted 6-12 month improvement plan.

Elevify advantages

Develop skills

  • Design service operations by creating blueprints for efficient and consistent service journeys quickly.
  • Analyze service quality using KPIs, building dashboards to identify and implement quick improvements.
  • Implement tech-enabled services with CRM, AI, and automation to enhance client satisfaction.
  • Manage workforce and culture by hiring, training, and motivating teams for superior service delivery.
  • Plan risk management and rollouts using pilots, detailed roadmaps, and strong governance structures.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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