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Incident Management Course
Learn the important things about handling trouble (incidents) with this course made for managers and administrators. We go deep into finding out why things went wrong, using methods like Fishbone Diagrams and asking 'Why?' five times. You'll get better at talking to people during a crisis, and understand how servers work. Learn how to stop servers from failing by watching them closely, upgrading the system, and spotting trouble early. Get the tools and ways to quickly respond to problems and keep getting better, so everything runs smoothly.
- Find out the real reason for problems: Discover the hidden causes accurately.
- Get better at talking during a crisis: Handle incidents with clear and easy-to-understand messages.
- Know why servers fail: Figure out problems with software, hardware, and the network.
- Start watching things closely: Stop incidents before they happen with alerts that come on time.
- Make incident response better: Organize roles and steps to fix things faster.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Learn the important things about handling trouble (incidents) with this course made for managers and administrators. We go deep into finding out why things went wrong, using methods like Fishbone Diagrams and asking 'Why?' five times. You'll get better at talking to people during a crisis, and understand how servers work. Learn how to stop servers from failing by watching them closely, upgrading the system, and spotting trouble early. Get the tools and ways to quickly respond to problems and keep getting better, so everything runs smoothly.
Elevify advantages
Develop skills
- Find out the real reason for problems: Discover the hidden causes accurately.
- Get better at talking during a crisis: Handle incidents with clear and easy-to-understand messages.
- Know why servers fail: Figure out problems with software, hardware, and the network.
- Start watching things closely: Stop incidents before they happen with alerts that come on time.
- Make incident response better: Organize roles and steps to fix things faster.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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