Designing Innovative Services Course
This course equips managers to transform complex health insurance services into reliable, user-friendly experiences. Through practical methods like user research, journey mapping, and service blueprinting, participants learn to align teams, define objectives, and optimize operations from start to finish for immediate impact in their organizations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on tools to redesign complex health insurance services end-to-end. Master quick user research, objective setting, journey mapping, service blueprinting, digital experience design, touchpoint specification, KPI establishment, and actionable deliverables for instant organizational use.
Elevify advantages
Develop skills
- Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
- Rapid UX research: run quick interviews, micro-surveys, and benchmark competitors.
- Journey mapping: build first-use health-insurance journeys and spot redesign wins fast.
- Intangible service design: craft clear, human digital flows for complex benefits.
- Touchpoint optimization: improve onboarding, support, and claims with targeted fixes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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