Back-Office Training
Gain expertise in back-office training for support teams. Master designing onboarding programs, checklists for ticket handling, practical training sessions, and feedback mechanisms. These skills will improve customer satisfaction scores, minimize errors, and provide managers with scalable, repeatable processes that ensure consistent performance across operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training provides a practical guide to create and manage effective back-office support operations. You will learn to develop 30-minute training sessions, reusable templates, and checklists for standard ticket handling. Track key performance indicators, use audits and feedback to improve content, and build a one-week onboarding program that enhances quality, consistency, and customer satisfaction.
Elevify advantages
Develop skills
- Design effective training sessions with concise 30-minute modules that deliver lasting results.
- Develop reusable back-office templates including checklists, forms, and quick-reference snippets.
- Create structured one-week onboarding plans with schedules, tasks, and clear role transitions.
- Track and improve support quality using KPIs, service level agreements, and regular audits.
- Implement feedback systems to gather insights, update training materials, and optimize workflows.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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