Workplace Conflict Management Course
Master workplace conflict management for HR professionals. Gain skills to diagnose root causes of disputes, mediate challenging discussions effectively, create fair and actionable agreements, and measure success using clear KPIs. This approach enhances team collaboration, improves employee retention, and fosters a positive, healthy workplace culture overall.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to identify and assess workplace conflicts, conduct structured mediation sessions, and handle tough conversations confidently. You will master preparing for mediations, controlling emotions, reframing issues to reduce blame, ensuring balanced input from all parties, and developing precise, time-limited agreements. Additionally, discover ways to track progress, involve managers ethically, and use metrics to evaluate outcomes, ultimately promoting stronger, more cooperative teams in any organization.
Elevify advantages
Develop skills
- Practical mediation design: plan fast, safe, high-impact conflict sessions.
- Advanced facilitation: de-escalate tension with questions, reframing, and listening.
- Root cause diagnosis: quickly pinpoint systemic vs. interpersonal conflict drivers.
- Agreement crafting: write clear, behavioral, time-bound workplace resolutions.
- Impact tracking: monitor agreements with KPIs, surveys, and structured check-ins.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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