Interviewing & Candidate Selection Course
Gain expertise in organised interviewing and picking candidates for entry-level customer support jobs. Develop skill frameworks, score reliably, cut down bias, and recruit top talent to raise customer satisfaction scores, handle times, and fix rates effectively. This training equips you to hire right the first time, saving costs and building strong teams in busy support settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches how to outline the perfect profile for a junior customer support specialist, link skills to key performance indicators, and create organised interviews using ready question sets and scoring guides. You will practise assessing candidates in mock sessions, then use interview results to build precise onboarding and growth plans, plus ongoing enhancements that lift team output, staff retention, and client happiness.
Elevify advantages
Develop skills
- Competency hiring: quickly identify, link, and rank key job skills.
- Structured interviews: craft STAR questions that forecast job success.
- Scoring guides: design simple 1-5 scales and charts for unbiased choices.
- Candidate review: combine responses into solid, recorded hiring decisions.
- Onboarding plans: convert interview insights into 60-90 day action strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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