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Training Effectiveness Evaluation Course

Training Effectiveness Evaluation Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Training Effectiveness Evaluation Course teaches you how to measure the true impact of customer support training using practical tools and straightforward methods. You will learn to define key performance indicators such as average handle time, first contact resolution, customer satisfaction score, net promoter score, and quality measures, create surveys and observation checklists, use Kirkpatrick and ROI models, examine numerical and descriptive data, and produce clear, actionable reports and recommendations that stakeholders can rely on.

Elevify advantages

Develop skills

  • Build training evaluations connected to KPIs for better call center performance.
  • Analyze HR training data using simple statistics, tests, and clear visual dashboards.
  • Design quick and reliable surveys, interviews, and checklists to assess training impact.
  • Apply Kirkpatrick and ROI models to demonstrate the real business value of training.
  • Convert evaluation results into concise executive reports and action plans.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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