Training Effectiveness Evaluation Course
This course equips you with essential skills to evaluate the effectiveness of training programs, focusing on practical measurement techniques, data analysis, and reporting to drive business improvements in customer support and HR contexts.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Training Effectiveness Evaluation Course teaches you how to measure the true impact of customer support training using practical tools and straightforward methods. You will learn to define key performance indicators such as average handle time, first contact resolution, customer satisfaction score, net promoter score, and quality measures, create surveys and observation checklists, use Kirkpatrick and ROI models, examine numerical and descriptive data, and produce clear, actionable reports and recommendations that stakeholders can rely on.
Elevify advantages
Develop skills
- Build training evaluations connected to KPIs for better call center performance.
- Analyze HR training data using simple statistics, tests, and clear visual dashboards.
- Design quick and reliable surveys, interviews, and checklists to assess training impact.
- Apply Kirkpatrick and ROI models to demonstrate the real business value of training.
- Convert evaluation results into concise executive reports and action plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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